Find and fix the operational gaps slowing growth, margin, and customer experience.
Practical advisory support for CEOs and executive teams of service businesses navigating growth, change, integration, and performance improvement.
Good fit when
You know something is off, but need a practical operator to diagnose it.
Your leadership team is working hard, but not working from the same playbook.
Growth has created complexity your current operating model cannot handle.
Customer experience, delivery consistency, or profitability is slipping.
Your tools, SOPs, processes, and data exist, but they are not trusted or used consistently.
You have completed an acquisition and need practical integration leadership.
You know something is off, but need a clear diagnosis and action plan.
Who I help
Built for service businesses where execution depends on people, process, technology, and trust.
CX & Contact Centre Teams
Improve customer experience, service consistency, leadership rhythm, workforce performance, and technology use.
BPO & Outsourcing Operators
Align people, product, and profit across complex client programs, delivery teams, and performance targets.
PE-backed / Founder-led Service Businesses
Create structure, accountability, and operating discipline as the business grows beyond founder-led execution.
Post-Acquisition Teams
Build the integration roadmap, align leadership, clarify workstreams, and keep execution moving.
How I help
Practical support for businesses that need traction, not theory.
The front-door offer is the 3P Operational Alignment Review. From there, support can expand into strategic planning, operating rhythm, leadership development, CX/BPO improvement, or fractional COO execution.
3P Operational Alignment Review
A focused diagnostic to identify the biggest gaps across leadership, customer experience, process execution, technology use, metrics, and financial impact.
Business Reviews & Operating Rhythm
Weekly, monthly, quarterly, or annual review systems that turn performance data into practical, accountable decisions.
Fractional COO / Executive Advisory
Embedded operator support for CEOs who need structure, traction, and cross-functional execution without adding a full-time executive role.
Leadership Training & Coaching Systems
Practical leadership development built around decision-making, coaching, KPI literacy, accountability, and performance culture.
CX / BPO Performance Improvement
Support for BPOs, CX teams, and contact centres dealing with cost, quality, retention, customer experience, or outsourcing alignment challenges.
Post-Acquisition Integration
Practical roadmap design and leadership facilitation across people, systems, culture, process, and operating model integration.
Fast-start offer
3P Operational Alignment Review
A focused diagnostic engagement to identify the biggest gaps across leadership, customer experience, process execution, technology use, performance metrics, and financial impact.
You receive:
Current-state assessment
Priority gap list
30/60/90-day action plan
Executive readout with recommended next steps
The 3P Framework
The 3Ps of Business need leadership and management alignment underneath them.
People create the employee experience. Product is the full customer experience. Profit is the owner experience and the fuel that keeps the business moving. The job of leadership and management is to keep all three aligned.
The 3Px3P Matrix shows where those systems are aligned, where they are weak, and where leaders need to act.
People
Employee experience, leadership capability, roles, culture, coaching, and workforce performance.
Product
Customer experience, service quality, delivery consistency, market value, and client outcomes.
Profit
Owner return, margin, cost structure, cash flow, sustainability, and enterprise value.
Supported by the 3Ps of Leadership
Purpose
Why the business exists and where it is going.
Principles
How decisions are made and which behaviours are expected.
Progress
How the organization knows it is moving in the right direction.
Executed through the 3Ps of Management
Planning
Goals, priorities, roles, resources, and decision-making.
Processes
Workflows, SOPs, systems, handoffs, tools, and execution.
Performance
KPIs, scorecards, accountability, and review rhythm.
The 3Px3P Matrix
A practical diagnostic for testing whether Planning, Processes, and Performance Measurement properly support People, Product, and Profit.
Relevant proof
Operator credibility, not consultant theatre.
Brent has sat in the chair: carrying the P&L, building teams, leading integrations, improving performance, and helping leaders make decisions with real consequences.
$50M+ ARR flagship Fortune 100 BPO program built from zero
$50M+ P&L and global people infrastructure supporting 35,000 employees
20-100% YoY profitability improvement across consulting engagements
300 leaders trained with 100% participant satisfaction
Post-acquisition integration leadership across people, technology, operations, and culture
About Brent Pattison
Founder, 3P Solutions
I have sat in the chair.
I started in front-line customer service and grew into global executive leadership. I have built teams, carried the P&L, supported Fortune 100 client relationships, led major operational change, and managed people infrastructure at global scale.
My consulting work focuses on BPO and CX operations, PE-backed or founder-led service businesses, technology-enabled service companies, post-acquisition integration, leadership development, and practical operating systems that help businesses scale without losing control.
Growth
Accountability
Execution
PRAISE Coaching Methodology
A practical leadership system for improving specific behaviours, closing the loop, and building performance culture.
Brent is the author of PRAISE: The Cornerstone of Coaching to Success and creator of the PRAISE coaching methodology. The approach helps managers prepare for coaching, present feedback clearly, and follow up with specific praise when the right behaviours are demonstrated.
View the bookNext step
Let's find out if I can help.
If you know something is off but need a practical operator to diagnose it and move it forward, book a 30-minute fit call.